Privacy Policy

Last updated: 01/02/2026

At Cloud Crafters UK, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or get in touch with us.

This policy applies to all visitors, users, and customers of our website.

1. Information We Collect

We may collect and process the following information:

Information you provide directly

When you:

  • Fill out a contact form

  • Request a quote or consultation

  • Enquire about our services

You may provide personal information such as:

  • Full name

  • Email address

  • Phone number

  • Business or company name

  • Website URL

  • Any additional information you choose to include in your message

Information collected automatically

When you visit our website, we may automatically collect limited technical information, including:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited and time spent on the site

  • Referring website or source

This information helps us understand how visitors use our site so we can improve performance, usability, and overall user experience.

2. How We Use Your Information

We use your information for the following purposes:

  • To respond to enquiries and contact requests

  • To provide quotes, consultations, and information about our services

  • To send invoices, project updates, or service-related communications

  • To send newsletters or marketing communications (only if you have given consent)

  • To analyse website traffic and improve our website and services

  • To comply with legal, regulatory, and accounting requirements

We only use your data when we have a lawful basis to do so, such as consent, contractual necessity, or legitimate business interests.

3. How We Protect Your Data

We take data security seriously and use appropriate technical and organisational measures to protect your information, including:

  • Secure hosting provided by Squarespace

  • SSL (Secure Socket Layer) encryption

  • Restricted access to personal data

  • Industry-standard security practices

While no online system can be guaranteed to be 100% secure, we take reasonable steps to protect your data from unauthorised access, loss, misuse, or disclosure.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and analyse site usage.

Cookies may be used to:

  • Understand how visitors interact with our website

  • Improve website performance and user experience

  • Support basic analytics and site functionality

Squarespace provides built-in analytics tools that collect anonymised data about website traffic. You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how parts of the website function.

5. Data Retention

We only keep your personal data for as long as necessary to fulfil the purposes outlined in this policy, including:

  • Responding to enquiries

  • Providing services

  • Meeting legal or accounting obligations

When your data is no longer required, it will be securely deleted or anonymised.

6. Your Rights Under UK & EU Data Protection Law

Under the UK GDPR and EU GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data (“right to be forgotten”)

  • Object to or restrict how we process your data

  • Withdraw consent to marketing communications at any time

  • Request data portability where applicable

  • Lodge a complaint with the Information Commissioner’s Office (ICO) or your local data protection authority

To exercise any of these rights, please contact us using the details below.

7. Third-Party Services

We do not currently share your personal data with third parties for marketing purposes.

Our website is hosted on Squarespace, which may process data on our behalf to provide hosting, analytics, and security services. Squarespace complies with applicable data protection laws.

If we introduce additional third-party services in the future (such as analytics or marketing tools), this policy will be updated accordingly.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or how we operate.

The most up-to-date version will always be available on this page, with the date of the latest revision clearly displayed at the top.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Business name: Cloud Crafters UK

Email: emlyn@cloudcraftersuk.com

Phone: +44 7512 006733

Location: Cardiff, UK